Terms of service
By visiting and/or purchasing something from our site, you engage in our “Service” and agree to the following terms and conditions, including any additional terms and conditions and policies referenced herein.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to the Terms of Service.
Any new features or tools added to the current store will also be subject to the Terms of Service.
Our store is hosted on Shopify Inc. They provide the online e-commerce platform that allows us to sell our products and services.
SECTION 1 – ONLINE STORE TERMS
By using this site, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.
SECTION 2 - GENERAL CONDITIONS
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express permission by written by us.
SECTION 3 - MODIFICATIONS TO THE SERVICE AND PRICES
The prices of our products are subject to change without prior notice.
We reserve the right to modify or discontinue the Service (or any part of the content) at any time without notice.
SECTION 4 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange according to our return policy only.
SECTION 5 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to reject any order.
In the event that we are forced to make a change to an order or cancel an order, we will attempt to notify you by contacting you via email and/or billing address/phone number provided to us at the time the order was placed.
SECTION 06.- CANCELLATION OF ORDERS
Once the order is confirmed and formalized, the customer will have the possibility of canceling the order placed, while it is in the preparation stage in our warehouses. To do this, the client must contact us via email email@example.com and provide us with your name and surname, contact telephone number and order number or through the number +34 911 324 036 . Once the Order is shipped and is shown in the order tracking and the customer is notified, the Order cannot be canceled.
SECTION 07.- RETURN OF ORDERS
The customer will have 15 days from receipt of the order to return it if they are not satisfied with our products. To do so, the customer must contact us by email. firstname.lastname@example.org and provide us with your name and surname, contact telephone number and order number or through the number +34 911 324 036 .
Returns of orders will be made as long as the following conditions are met:
- The products must be returned in the same conditions in which they were received, they must be returned new, unused and complete.
- The return of products is not accepted for hygienic or health protection reasons, if after delivery they have been manipulated, mixed with other products, opened and/or unsealed.
- Unless the reason for the return is that the product arrived damaged, defective or incorrect (due to our company's error), we will not refund shipping costs or any other service related to the order.
- In the event of a return of an order with free shipping, for reasons attributable to the buyer, the shipping costs will be borne by the buyer. The amount resulting from this expense will be deducted from the amount corresponding to the refund that will be made.
SECTION 8 - OPTIONAL TOOLS
New services and/or products may be offered through the website in the future (including, the release of new tools and resources). These new features and/or services will also be subject to these Terms of Service.
SECTION 9 - PERSONAL INFORMATION
SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS
There may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate.
SECTION 11 - PROHIBITED USES
In addition to other prohibitions established in the Terms of Service,
prohibits the use of the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe or violate our or third parties' intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to present false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will compromise the functionality or operation of the Service or of any related website, other sites, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose.
SHIPPING COSTS FOR WEB ORDERS (ORDERS UP TO 5Kg)
Peninsula : €5.25
Orders over €36.00 FREE OF CHARGE
Balearic Islands : €7.50
Orders over €50.00 FREE OF CHARGE
Canary Islands : €10.50
Ceuta : €21.88
Melilla : €9.99
Portugal (Peninsula): €8.50
Rest of destinations to consult
Does not include tariffs and/or customs expenses
Delivery times for the peninsula are 1 to 5 days.
The delivery date will be subject to variations.